Privacy Policy

Data we collect

Account and profile data for specialists, including email, display name, specialty, and phone number when provided during registration or profile setup.

Queue data, including queue position, join time, status, client name, optional guest email, and ticket token for the guest ticket flow.

Technical data needed to provide the service, including authentication cookies, API logs, device/browser metadata, and push notification subscription data when a client enables web push.

Guest queue flow

Clients can join a public queue without Telegram by entering a name and, optionally, an email address. These values are stored as guestName and guestEmail in the queue database.

Guest ticket pages use a unique token so clients can reopen their ticket, see their live position through SSE, leave the queue, and receive email or web push notifications if enabled.

How we use data

We use personal data to create accounts, show public queue pages, maintain queue state, send queue notifications, protect the service from abuse, and provide support.

We do not sell personal data. Analytics and tracking tools are loaded only after cookie consent is accepted.

Cookies, analytics, and tracking

Essential cookies are used for sign-in and session security. They are required for the authenticated dashboard to work.

After consent, NextInLine may load GoatCounter for privacy-friendly web analytics, Google Analytics for product usage analytics, and Meta Pixel for advertising measurement and retargeting. These providers act as third-party analytics/tracking services and may receive browser, device, page view, referrer, and event data according to their own policies.

You can decline analytics in the cookie banner. Declining does not prevent essential cookies required for authentication.

Sub-processors

Vercel hosts the web application. Hetzner VPS hosts the API and database infrastructure. Mailor sends email notifications. Telegram processes bot messages when a specialist connects Telegram notifications.

If Telegram is enabled by a specialist, queue-related messages are delivered through Telegram and are subject to Telegram's own terms and privacy practices.

Retention and deletion

We keep queue and account data for as long as needed to provide the service, meet security needs, and resolve support requests.

You can request deletion of your personal data by emailing privacy.infracore@outlook.com. We may need to verify the request before deleting data.

Contact

For privacy requests, contact privacy.infracore@outlook.com.

Terms of Service